Terms of Service

Arlo provides engineering, consulting, and related technical services, which may include:

• 01System architecture and engineering
• 02Performance optimization
• 03Platform migrations
• 04Infrastructure and deployment support
• 05Advisory and consulting engagements

Specific deliverables, timelines, and requirements are defined in written agreements, statements of work (“SOW”), or master service agreements (“MSA”).

Arlo may collaborate with specialized partners to support delivery across strategy, design, or implementation.

All services are governed by:

• 01A signed agreement (e.g., MSA or contract)
• 02A project-specific SOW or written scope

In the event of conflict:

The MSA or signed agreement takes precedence over these Terms.

Clients agree to:

• 01Provide accurate and timely information
• 02Supply required content, assets, and access credentials
• 03Designate a point of contact for communication and approvals
• 04Provide timely feedback and approvals

Delays in these areas may impact timelines and delivery.

Fees, billing structure, and payment terms are defined in the applicable agreement or SOW.

Unless otherwise stated:

• 01Invoices are due within the specified payment period
• 02Late payments may result in suspension of services

Unless otherwise specified in a written agreement:

• 01Upon full payment, clients receive rights to deliverables created specifically for them

We reserve the right to reuse non-confidential components across engagements.

Both parties agree to protect confidential information shared during the course of an engagement.

This obligation survives termination of the engagement.

Arlo implements reasonable safeguards to protect systems and data; however:

• 01Clients are responsible for the accuracy and legality of data provided
• 02Clients are responsible for maintaining appropriate access controls on their systems

Specific data handling and security obligations may be defined in separate agreements.

Projects may involve third-party tools, platforms, or services.

Services are provided in a professional and commercially reasonable manner.

Except as expressly stated:

• 01No guarantees are made regarding specific outcomes, rankings, or performance metrics
• 02Services are provided “as is” to the extent permitted by law

To the maximum extent permitted by law:

• 01Arlo shall not be liable for indirect, incidental, or consequential damages
• 02Total liability is limited to the amount paid for the applicable services

Either party may terminate an engagement as defined in the governing agreement or SOW.

Upon termination:

• 01Outstanding fees become due
• 02Work completed to date will be delivered, where applicable

These Terms may be updated periodically. Continued use of services constitutes acceptance of updated Terms.

These Terms are governed by applicable laws as defined in the governing agreement or jurisdiction.

For questions regarding these Terms: